Welcome to ZivaDoc.ai. These Terms & Conditions ("Terms") govern your access to and use of the ZivaDoc website, mobile applications, artificial intelligence ("AI") services, appointment booking platform, online payment services, and all related products and services (collectively, the "Services").
Please read these Terms carefully before using the Services.
By accessing, browsing, registering for, or using ZivaDoc, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, together with our Privacy Policy and any additional policies or guidelines referenced herein.
If you do not agree with these Terms, you must discontinue use of the Services immediately.
ZivaDoc is an online healthcare marketplace designed to help patients discover healthcare providers, compare available services, search by specialty, insurance, procedure, or location, schedule appointments, and, where available, make secure online payments.
ZivaDoc provides technology that connects patients with independent healthcare providers, including physicians, dentists, specialists, clinics, hospitals, healthcare organizations, laboratories, imaging centers, pharmacies, and other licensed healthcare professionals.
ZivaDoc is not a healthcare provider, hospital, medical practice, insurance company, or employer of healthcare professionals unless expressly stated.
Healthcare services are provided solely by the independent healthcare provider selected by the patient.
If you use ZivaDoc on behalf of another individual, organization, healthcare provider, or business entity, you represent that you have the authority to bind that individual or entity to these Terms.
You may use ZivaDoc only if you are legally permitted to enter into a binding agreement under applicable law.
Parents or legal guardians may create and manage appointments on behalf of their minor children or dependents where permitted by law.
Healthcare providers and organizations registering on ZivaDoc represent that they hold all licenses, registrations, certifications, and authorizations required to provide healthcare services in the jurisdictions in which they practice.
To access certain features of the Services, you may be required to create an account.
You agree to:ZivaDoc reserves the right to suspend or terminate accounts that violate these Terms.
Patients acknowledge that healthcare providers are solely responsible for the medical care they provide.
Providers are solely responsible for the healthcare services they deliver.
ZivaDoc does not supervise, direct, or control clinical decisions made by healthcare providers.
Healthcare provider profiles, specialties, office information, accepted insurance plans, pricing, availability, reviews, and other information displayed on ZivaDoc are provided by healthcare providers, publicly available sources, licensing authorities, insurance companies, or other third-party data providers.
While ZivaDoc makes reasonable efforts to maintain accurate information, we do not guarantee that any listing is complete, current, or error-free.
Patients are encouraged to verify provider credentials, insurance participation, office policies, and appointment availability directly with the provider before receiving healthcare services.
Listing on ZivaDoc does not constitute an endorsement, recommendation, certification, or guarantee of any healthcare provider.
ZivaDoc provides an online platform that enables patients to search for healthcare providers and request or schedule appointments.
Appointment availability displayed on the platform is based on information provided by participating healthcare providers and may change without notice.
A booking request submitted through ZivaDoc does not guarantee an appointment until it has been confirmed by the healthcare provider or through ZivaDoc's appointment scheduling system.
Healthcare providers reserve the right to accept, decline, reschedule, or cancel appointment requests due to provider availability, emergencies, scheduling conflicts, or other operational reasons.
Patients are responsible for reviewing appointment details and ensuring they arrive at the scheduled location on time.
Patients may cancel or reschedule appointments through the ZivaDoc platform or by contacting the healthcare provider directly, subject to the provider's cancellation policy.
Some providers may require advance notice before cancelling or rescheduling an appointment. Failure to provide sufficient notice may result in cancellation fees or restrictions on future bookings.
Healthcare providers may cancel or reschedule appointments due to emergencies, scheduling changes, or unforeseen circumstances. When possible, patients will be notified promptly.
Repeated missed appointments, late cancellations, abusive behavior, or misuse of the booking system may result in temporary suspension or permanent termination of a user's account.
ZivaDoc is not responsible for any costs, damages, inconvenience, travel expenses, lost wages, or other losses resulting from appointment cancellations or scheduling changes.
Certain healthcare providers may offer online payment services through ZivaDoc.
By making a payment through the platform, you authorize ZivaDoc and its payment processing partners to process your payment using your selected payment method.
Patients agree to provide valid payment information and authorize charges for healthcare services, consultation fees, deposits, cancellation fees, or other applicable charges.
Healthcare providers remain solely responsible for determining consultation fees, procedure costs, and other medical charges.
ZivaDoc does not determine, negotiate, or control provider pricing.
Refund eligibility is determined by the healthcare provider's cancellation and refund policies unless otherwise stated by ZivaDoc.
Where ZivaDoc collects payments on behalf of providers, approved refunds will generally be processed using the original payment method.
Processing times for refunds depend upon the payment processor and financial institution.
Platform service fees, payment processing fees, or convenience fees may be non-refundable where permitted by applicable law.
ZivaDoc may display insurance plans accepted by participating healthcare providers based on information supplied by providers, insurance companies, or third-party data sources.
Insurance participation may change at any time.
before receiving healthcare services.
ZivaDoc does not guarantee insurance coverage or payment for any healthcare service.
These AI services are intended solely to assist users with general health information, appointment scheduling, administrative support, and educational purposes. AI-generated information may not always be complete, current, or accurate and should not be relied upon as a substitute for professional medical judgment. Users acknowledge that all healthcare decisions should be made in consultation with a qualified licensed healthcare provider.
ZivaDoc does not practice medicine, dentistry, nursing, pharmacy, or any other licensed healthcare profession. Information available through the Services is provided for informational and educational purposes only.
Nothing contained within the Services should be interpreted as:Always seek the advice of your physician, dentist, or another qualified healthcare professional regarding any medical condition.
Never disregard professional medical advice or delay seeking treatment because of information obtained through ZivaDoc.
Your use of ZivaDoc does not establish a physician-patient, dentist-patient, therapist-patient, hospital-patient, or any other healthcare provider-patient relationship with ZivaDoc. A healthcare provider-patient relationship is established only when a licensed healthcare provider agrees to evaluate or treat you in accordance with applicable laws and professional standards. ZivaDoc acts solely as a technology platform that facilitates communication and appointment scheduling between patients and independent healthcare providers.
By submitting content, you grant ZivaDoc a worldwide, perpetual, irrevocable, royalty-free, non-exclusive license to use, reproduce, modify, publish, distribute, display, and otherwise utilize such content for operating, improving, and promoting the Services.
ZivaDoc reserves the right to review, edit, refuse, or remove any submitted content at its sole discretion.
is owned by or licensed to ZivaDoc and is protected by applicable intellectual property laws.
Except as expressly permitted, no content may be copied, reproduced, modified, distributed, reverse engineered, sold, or used for commercial purposes without prior written permission from ZivaDoc.
Violation of this section may result in immediate suspension or termination of access.
The Services may contain links to third-party websites, payment processors, insurance providers, maps, messaging services, analytics providers, or other external platforms.
ZivaDoc does not own or control these third-party services and is not responsible for their availability, content, security, privacy practices, or terms of use.
Your use of third-party services is governed solely by the terms and policies of those providers.
The Services are provided on an "AS IS" and "AS AVAILABLE" basis.
To the maximum extent permitted by law, ZivaDoc disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of:
To the fullest extent permitted by applicable law, ZivaDoc, its affiliates, officers, directors, employees, contractors, licensors, and partners shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to:
ZivaDoc's total liability for any claim shall not exceed the total amount paid by you to ZivaDoc during the twelve (12) months immediately preceding the event giving rise to the claim, or USD $100, whichever is greater, unless otherwise required by applicable law.
You agree to defend, indemnify, and hold harmless ZivaDoc, its affiliates, officers, directors, employees, contractors, licensors, and partners from any claims, liabilities, damages, losses, expenses, or legal fees arising from:
ZivaDoc reserves the right to suspend, restrict, or terminate your access to the Services at any time, with or without notice, if:
We may modify, update, improve, suspend, or discontinue any portion of the Services at any time without prior notice.
We are not liable for any modification, interruption, or discontinuation of the Services.
ZivaDoc may update these Terms periodically to reflect changes in our Services, technology, legal requirements, or business practices.
Updated Terms become effective upon posting on the website unless otherwise stated.
Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.
These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which ZivaDoc is incorporated, without regard to conflict-of-law principles.
Before initiating legal proceedings, both parties agree to make reasonable efforts to resolve disputes through good-faith negotiations.
If a dispute cannot be resolved amicably, it shall be submitted to the courts or arbitration forum having jurisdiction, unless applicable law requires otherwise.
ZivaDoc shall not be liable for delays or failures resulting from events beyond its reasonable control, including natural disasters, pandemics, cyberattacks, internet failures, labor disputes, governmental actions, power outages, or other force majeure events.
By creating an account or using the Services, you consent to receive electronic communications from ZivaDoc, including appointment confirmations, reminders, invoices, security notifications, policy updates, and customer support communications.
These Terms, together with the Privacy Policy, Cookie Policy, Acceptable Use Policy, and any additional policies referenced herein, constitute the entire agreement between you and ZivaDoc regarding the Services and supersede all prior agreements or understandings.
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
Failure by ZivaDoc to enforce any provision of these Terms shall not constitute a waiver of any right or provision.
ZivaDoc may assign or transfer its rights and obligations under these Terms without restriction.
You may not assign or transfer your rights or obligations without our prior written consent.
If you have any questions regarding these Terms & Conditions, please contact us:
ZivaDoc
Website: https://zivadoc.ai
Email: [support@zivadoc.ai](mailto:support@zivadoc.ai)
Customer Support: Available through the ZivaDoc website.
By accessing, registering for, or using the ZivaDoc platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions.