Welcome to ZivaDoc.ai. We are committed to protecting your privacy and safeguarding the personal and health information you entrust to us. Our mission is to provide a secure, transparent, and trusted healthcare platform that connects patients with healthcare providers while respecting your privacy rights.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you access or use the ZivaDoc.ai website, mobile applications, AI-powered healthcare tools, appointment booking services, patient communications, provider directory, and any related products or services (collectively, the "Services").
Please read this Privacy Policy carefully before using our Services. By accessing or using ZivaDoc.ai, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you should discontinue using our Services.
If you access or use the Services on behalf of another individual, including a minor or family member, or on behalf of an organization, you represent that you have the legal authority to accept this Privacy Policy on their behalf.
This Privacy Policy does not apply to third-party websites, applications, healthcare providers, insurance companies, payment processors, or other organizations that operate independently of ZivaDoc. We encourage you to review the privacy policies of those third parties before providing them with your information.
To provide our Services efficiently and securely, we collect information directly from you, automatically through your use of our Services, and from authorized third-party sources.
Depending on how you use ZivaDoc.ai, the information we collect may include personal information, healthcare information, payment information, device information, and usage data.
You are responsible for ensuring that any information you provide is accurate, complete, and current.
Certain information you provide or that is shared with us by participating healthcare providers may qualify as Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Where applicable, ZivaDoc uses, stores, and discloses PHI only as permitted by applicable law, contractual obligations, or with your authorization.
We implement administrative, physical, and technical safeguards designed to protect PHI against unauthorized access, disclosure, alteration, or destruction.
If you purchase paid services through ZivaDoc.ai, your payment information is processed by trusted third-party payment processors.
For security reasons, ZivaDoc does not store your complete payment card number, CVV, or other sensitive payment credentials on our servers.
Depending on the payment method used, we may retain limited payment-related information, including:All payment processing is performed in accordance with applicable payment industry security standards.
This information is used solely to facilitate healthcare scheduling, eligibility verification, billing support, and related services.
The information received depends on the permissions you grant and the privacy settings of the third-party service.
When you access or use our Services, certain technical information may be collected automatically to help us operate, secure, and improve the platform.
This information may include:This information helps us improve website performance, maintain security, detect fraud, troubleshoot issues, analyze usage trends, and enhance the user experience.
Where required by law, we obtain your consent before collecting or processing certain categories of information.
ZivaDoc.ai uses cookies and similar tracking technologies to enhance your browsing experience, improve the functionality of our Services, personalize content, and better understand how users interact with our platform.
Cookies are small text files stored on your device when you visit our website. They enable us to recognize your browser, remember your preferences, maintain secure sessions, and improve the performance of our Services.
These cookies are necessary for the operation of our website and cannot be disabled. They enable core functionality such as user authentication, account security, appointment scheduling, and secure navigation.
These cookies help us understand how visitors use our Services by collecting anonymous information about website traffic, user interactions, and system performance. This information helps us improve our platform and user experience.
These cookies remember your preferences, such as language selection, login status, recently viewed providers, and other personalized settings.
With your consent where required by law, we and our advertising partners may use cookies to display relevant advertisements and measure the effectiveness of marketing campaigns.
Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features within the Services.
We may use analytics technologies to better understand how users interact with ZivaDoc.ai. These technologies help us evaluate website performance, improve navigation, optimize user experience, and identify technical issues.
Analytics information may include:Whenever possible, analytics data is aggregated or de-identified and is not used to directly identify individual users.
ZivaDoc.ai offers artificial intelligence (AI)-powered features designed to assist patients and healthcare providers.
These services may include, but are not limited to:Information you provide while interacting with our AI systems may be processed to generate personalized responses and improve the quality, accuracy, safety, and performance of our Services.
AI-generated information is intended solely for informational purposes and should not be considered medical advice, a diagnosis, or a substitute for consultation with a qualified healthcare professional. Medical decisions should always be made in consultation with an appropriately licensed healthcare provider.
Certain Services allow you to upload medical images, including dental X-rays, radiographs, intraoral photographs, referral documents, laboratory reports, prescriptions, and other healthcare-related files.
These uploads may be used to:Uploaded files are stored using commercially reasonable security measures and are accessible only to authorized personnel, participating healthcare providers, trusted service providers, or authorized AI systems necessary to deliver the requested Services.
We recommend that you upload only information that is relevant to the healthcare services you request.
By creating an account or using our Services, you consent to receive communications related to your healthcare services and account administration.
These communications may include:Standard messaging and data rates may apply depending on your mobile carrier.
Please note that even if you opt out of marketing communications, we may continue sending important administrative, transactional, or legally required notices relating to your account or healthcare services.
Whenever practical, we use de-identified or aggregated information for analytics, research, product development, and statistical reporting. Such information does not identify individual users.
ZivaDoc.ai respects your privacy and does not sell your Personal Information to third parties. We share your information only when necessary to provide our Services, fulfill your requests, comply with legal obligations, or as otherwise described in this Privacy Policy.
Depending on the Services you use, we may share your information with the following categories of recipients.
When you schedule an appointment or request healthcare services through ZivaDoc.ai, we share the information necessary to facilitate your care with the healthcare provider or healthcare organization you select.
This information may include:Healthcare providers use this information solely for treatment, appointment management, patient care, and related healthcare operations in accordance with applicable laws.
Only the information reasonably necessary for these purposes will be shared.
We work with carefully selected third-party vendors that help us operate and improve our Services.
These providers may assist with:These service providers are contractually required to protect your information and may access it only as necessary to perform services on our behalf.
To provide AI-assisted healthcare features, ZivaDoc.ai may process certain information using trusted artificial intelligence technologies.
Information processed through AI systems may include:AI processing is used only to deliver the requested services, improve platform functionality, enhance user experience, and support healthcare workflows.
AI-generated responses are intended to assist users and healthcare providers and should not replace professional medical judgment.
If ZivaDoc.ai undergoes a merger, acquisition, financing, corporate restructuring, asset sale, bankruptcy proceeding, or similar business transaction, your information may be transferred as part of that transaction, subject to applicable legal requirements.
Any successor organization will be required to protect your information in accordance with this Privacy Policy or provide notice of any material changes.
Whenever legally permissible, we will make reasonable efforts to limit the information disclosed to only what is necessary.
If you voluntarily post reviews, ratings, testimonials, comments, or other public content on ZivaDoc.ai, that information may become publicly visible.
Please avoid including sensitive personal or medical information in publicly accessible areas of the platform.
ZivaDoc.ai reserves the right to moderate, edit, or remove public content that violates our Terms of Use or applicable laws.
Protecting your information is one of our highest priorities.
We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, misuse, or destruction.
Although we employ commercially reasonable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.
Where applicable, ZivaDoc.ai complies with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare privacy regulations.
When acting as a Business Associate on behalf of participating healthcare providers, we process Protected Health Information (PHI) only as permitted by applicable law, contractual agreements, and your healthcare provider's instructions.
Our HIPAA compliance efforts include administrative safeguards, technical safeguards, physical safeguards, workforce training, and security monitoring designed to protect PHI from unauthorized access or disclosure.
When information is no longer required, we securely delete, anonymize, or aggregate it in accordance with applicable laws and our internal data retention policies.
To exercise these rights, please contact us using the contact information provided at the end of this Privacy Policy.
We may request additional information to verify your identity before processing your request.
You may request deletion of your ZivaDoc.ai account at any time.
After verifying your identity, we will process your request in accordance with applicable legal and regulatory requirements.
Certain information may be retained where required by law, for fraud prevention, healthcare record retention, dispute resolution, or other legitimate business purposes.
ZivaDoc.ai is not intended for use by children under the age of 13 without the involvement of a parent or legal guardian.
We do not knowingly collect Personal Information directly from children under 13.
If we learn that information has been collected from a child without appropriate authorization, we will take reasonable steps to delete that information promptly.
Parents or legal guardians who believe their child has submitted information to ZivaDoc.ai should contact us immediately.
If you access ZivaDoc.ai from outside the United States, please be aware that your information may be transferred to, stored in, and processed in countries where data protection laws may differ from those in your jurisdiction.
By using our Services, you consent to such transfers where permitted by applicable law.
We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, security practices, or business operations.
When material changes are made, we will update the "Effective Date" and provide notice through our website or other appropriate communication channels where required by law.
Your continued use of ZivaDoc.ai after any updated Privacy Policy becomes effective constitutes your acceptance of the revised Privacy Policy.
If you are contacting us regarding a privacy request, please include sufficient information to help us verify your identity and respond to your request efficiently.