What is ZivaDoc?
ZivaDoc is an online healthcare appointment marketplace that connects patients with licensed healthcare providers. Our platform enables patients to search for specialists, compare providers, and book available appointments quickly and conveniently.
ZivaDoc is open to licensed healthcare professionals and organizations seeking to make their appointment availability accessible to patients.
Is ZivaDoc a healthcare provider?
No. ZivaDoc is not a healthcare provider and does not provide medical care, diagnosis, or treatment.
ZivaDoc is a technology platform that provides information about healthcare providers who choose to list their services on the platform. We do not recommend, endorse, or refer patients to any specific provider. Patients are responsible for selecting the provider that best meets their healthcare needs.
Who can join ZivaDoc?
Licensed healthcare professionals who meet applicable licensing and regulatory requirements are eligible to join ZivaDoc.
As part of the onboarding process:
- A ZivaDoc representative verifies the provider`s credentials.
- The platform and its features are explained.
- Training is provided when needed.
- Upon successful verification and acceptance of ZivaDoc`s terms and policies, the provider`s profile is activated and available for appointment bookings.
How does ZivaDoc work?
ZivaDoc makes finding and booking healthcare appointments simple and convenient.
Patients can:
- Find available and last-minute appointments.
- Search by specialty, procedure, ZIP code, insurance, or provider.
- Compare providers using profiles, reviews, and accepted insurance plans.
- Book appointments instantly online.
- Request appointments with their preferred providers.
Is ZivaDoc free for patients?
Yes. ZivaDoc is completely free for patients.
There are:
- No registration fees
- No monthly subscription fees
- No booking fees
Patients can create an account and use ZivaDoc`s appointment booking services at no cost.
Can I book appointments with any doctor in the United States?
You can book appointments with healthcare providers who are actively listed and verified on the ZivaDoc platform.
Only providers approved and onboarded by the ZivaDoc team are available for online appointment scheduling through ZivaDoc.
Is ZivaDoc available throughout the United States?
Yes. ZivaDoc currently serves patients across the United States.
If you do not see providers available in your area, we are continually expanding our provider network and adding new practices.
Is ZivaDoc available outside the United States?
Not at this time.
Our current focus is expanding throughout the United States. We look forward to making ZivaDoc available internationally in the future.
How does ZivaDoc help medical and dental practices?
Many healthcare providers experience unused appointment time due to last-minute cancellations and patient no-shows.
ZivaDoc helps practices improve schedule utilization by connecting available appointment slots with patients actively seeking care.
Benefits include:
- Fill gaps in your daily schedule
- Attract new patients
- Reduce dependence on insurance referrals
- Set your own pricing
- Increase practice revenue
- Improve provider utilization
Is ZivaDoc free for practices?
Partially.
Creating a practice account and maintaining a profile on ZivaDoc is free.
There are:
- No setup fees
- No monthly subscription fees
ZivaDoc earns revenue through commissions on completed appointment bookings.
How does ZivaDoc support healthcare organizations?
ZivaDoc enables healthcare organizations to manage multiple providers, specialties, and practice locations from a single organizational account.
Organizations can:
- Manage multiple practice locations
- Support multiple specialties
- Create and manage individual provider profiles
- Access all provider features through one centralized platform
Is ZivaDoc free for organizations?
Yes, partially.
Organizations can:
- Create an account at no cost.
- Maintain their organization profile without monthly subscription fees.
ZivaDoc charges a commission only on appointment bookings generated through the platform.
Is ZivaDoc safe to use?
Yes.
Protecting patient and provider information is one of ZivaDoc`s highest priorities.
We are committed to maintaining strong security and privacy standards to safeguard your personal information. ZivaDoc does not sell personal information to third parties.
What information does ZivaDoc collect?
ZivaDoc collects information that users voluntarily provide when creating an account or using our services.
This may include:
- Name
- Date of birth
- Gender
- Phone number
- Email address
- Mailing address
- Insurance information
- Health history (when voluntarily provided)
How does ZivaDoc use and share my information?
To facilitate appointment scheduling and healthcare services, ZivaDoc shares relevant patient information with the selected healthcare provider.
This may include:
- Name
- Date of birth
- Gender
- Phone number
- Email address
- Insurance information
- Health history, when applicable
Information is shared only as necessary to support appointment scheduling and patient care.
Where can I learn more about ZivaDoc`s privacy practices?
For complete details about how we collect, use, and protect your information, please review our Privacy Policy and Terms of Service, available in the footer of the ZivaDoc website.
I love ZivaDoc. How can I support it?
We`re glad to hear that!
You can support ZivaDoc by:
- Sharing ZivaDoc with friends and family.
- Posting about your experience on social media.
- Referring others through the Referrals section in your account settings.
- Providing feedback to help us improve our platform.
Your recommendations and feedback play an important role in helping more patients connect with quality healthcare providers.
What types of healthcare providers can join ZivaDoc?
ZivaDoc welcomes licensed healthcare professionals across a wide range of specialties, including physicians, dentists, specialists, behavioral health providers, therapists, urgent care centers, and other qualified healthcare professionals, subject to credential verification and compliance with applicable regulations.
Do I need to create an account to use ZivaDoc?
You can browse providers and search for available appointments without an account. However, creating a free ZivaDoc account is required to book, manage, cancel, or reschedule appointments.
How do I contact ZivaDoc Support?
If you need assistance with your account, appointments, or technical issues, you can contact the ZivaDoc Support team through the Contact Us page on our website. Our team is available to help with questions related to the platform.
How do I book an appointment?
Search for a provider by specialty, procedure, ZIP code, insurance, or provider name. Select an available appointment time and follow the prompts to confirm your booking.
Can I cancel or reschedule my appointment?
Yes.
Patients can cancel or reschedule appointments through their ZivaDoc account, subject to the cancellation and rescheduling policies established by the healthcare provider.
What happens after I book an appointment?
After your appointment is confirmed, you will receive a confirmation notification containing the appointment details. Depending on the provider, you may also receive reminder notifications before your scheduled visit.
Will I receive appointment reminders?
Yes.
ZivaDoc may send appointment reminders by email, text message, or other supported communication methods to help you remember your upcoming appointment.
What should I do if I miss my appointment?
If you miss your appointment, contact the healthcare provider directly to discuss rescheduling. Providers may have their own missed appointment or no-show policies.
Can I book same-day appointments?
Yes.
If participating providers have same-day availability, those appointments will appear in your search results.
Are last-minute appointments available?
Yes.
ZivaDoc helps patients find available appointments created by cancellations or newly opened schedules.
How are providers verified?
Before joining ZivaDoc, providers go through a credential verification process. This includes reviewing applicable licenses and other required information before their profiles become active.
Can providers update their availability?
Yes.
Providers and authorized practice staff can update schedules, appointment availability, pricing, and profile information through their ZivaDoc account.
Can providers set their own appointment prices?
Yes.
Providers participating in eligible appointment programs determine their own pricing in accordance with applicable laws and ZivaDoc policies.
Does ZivaDoc accept insurance?
ZivaDoc does not provide insurance services. However, patients can search for providers based on accepted insurance plans when that information is available.
Does ZivaDoc process payments?
Depending on the provider and appointment type, payments may be collected by the provider or through supported payment options available on the platform.
Are appointment prices guaranteed?
Appointment pricing is determined by the healthcare provider and may change. Patients should review pricing details before confirming an appointment.
Can I update my personal information?
Yes.
You can update your personal information, contact details, insurance information, and account settings by logging into your ZivaDoc account.
What should I do if I forget my password?
Use the "Forgot Password" option on the login page to securely reset your password.
Can I delete my ZivaDoc account?
Yes.
You may request deletion of your account in accordance with ZivaDoc`s Privacy Policy and applicable legal requirements.
Can organizations manage multiple providers?
Yes.
Organization accounts allow administrators to manage multiple providers, specialties, schedules, and locations from a centralized dashboard.
Can organizations assign administrative users?
Yes.
Organizations can authorize administrators or staff members to manage provider profiles, appointments, and schedules, subject to available account permissions.
Can patients leave reviews?
Yes.
Patients who have completed an appointment may be eligible to leave a review of their experience, subject to ZivaDoc`s review guidelines.
Can providers respond to reviews?
Where supported, providers may respond to patient reviews in accordance with ZivaDoc`s review policies.
Which devices can I use to access ZivaDoc?
ZivaDoc is accessible through modern web browsers on desktop computers, tablets, and smartphones.
Is my personal information encrypted?
ZivaDoc uses industry-standard security measures to help protect personal information during transmission and storage.
Does booking through ZivaDoc guarantee treatment?
No.
Booking an appointment through ZivaDoc does not guarantee treatment, diagnosis, or any specific medical outcome. Healthcare decisions remain solely between the patient and the healthcare provider.
Does ZivaDoc provide emergency medical services?
No.
ZivaDoc is not an emergency medical service. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately.
What types of healthcare providers can join ZivaDoc?
ZivaDoc welcomes licensed healthcare professionals across a wide range of specialties, including physicians, dentists, specialists, behavioral health providers, therapists, urgent care centers, and other qualified healthcare professionals, subject to credential verification and compliance with applicable regulations.
Do I need to create an account to use ZivaDoc?
You can browse providers and search for available appointments without an account. However, creating a free ZivaDoc account is required to book, manage, cancel, or reschedule appointments.
How do I contact ZivaDoc Support?
If you need assistance with your account, appointments, or technical issues, you can contact the ZivaDoc Support team through the Contact Us page on our website. Our team is available to help with questions related to the platform.
How do I book an appointment?
Search for a provider by specialty, procedure, ZIP code, insurance, or provider name. Select an available appointment time and follow the prompts to confirm your booking.
Can I cancel or reschedule my appointment?
Yes.
Patients can cancel or reschedule appointments through their ZivaDoc account, subject to the cancellation and rescheduling policies established by the healthcare provider.
What happens after I book an appointment?
After your appointment is confirmed, you will receive a confirmation notification containing the appointment details. Depending on the provider, you may also receive reminder notifications before your scheduled visit.
Will I receive appointment reminders?
Yes.
ZivaDoc may send appointment reminders by email, text message, or other supported communication methods to help you remember your upcoming appointment.
What should I do if I miss my appointment?
If you miss your appointment, contact the healthcare provider directly to discuss rescheduling. Providers may have their own missed appointment or no-show policies.
Can I book same-day appointments?
Yes.
If participating providers have same-day availability, those appointments will appear in your search results.
Are last-minute appointments available?
Yes.
ZivaDoc helps patients find available appointments created by cancellations or newly opened schedules.
How are providers verified?
Before joining ZivaDoc, providers go through a credential verification process. This includes reviewing applicable licenses and other required information before their profiles become active.
Can providers update their availability?
Yes.
Providers and authorized practice staff can update schedules, appointment availability, pricing, and profile information through their ZivaDoc account.
Can providers set their own appointment prices?
Yes.
Providers participating in eligible appointment programs determine their own pricing in accordance with applicable laws and ZivaDoc policies.
Does ZivaDoc accept insurance?
ZivaDoc does not provide insurance services. However, patients can search for providers based on accepted insurance plans when that information is available.
Does ZivaDoc process payments?
Depending on the provider and appointment type, payments may be collected by the provider or through supported payment options available on the platform.
Are appointment prices guaranteed?
Appointment pricing is determined by the healthcare provider and may change. Patients should review pricing details before confirming an appointment.
Can I update my personal information?
Yes.
You can update your personal information, contact details, insurance information, and account settings by logging into your ZivaDoc account.
What should I do if I forget my password?
Use the "Forgot Password" option on the login page to securely reset your password.
Can I delete my ZivaDoc account?
Yes.
You may request deletion of your account in accordance with ZivaDoc`s Privacy Policy and applicable legal requirements.
Can organizations manage multiple providers?
Yes.
Organization accounts allow administrators to manage multiple providers, specialties, schedules, and locations from a centralized dashboard.
Can organizations assign administrative users?
Yes.
Organizations can authorize administrators or staff members to manage provider profiles, appointments, and schedules, subject to available account permissions.
Can patients leave reviews?
Yes.
Patients who have completed an appointment may be eligible to leave a review of their experience, subject to ZivaDoc`s review guidelines.
Can providers respond to reviews?
Where supported, providers may respond to patient reviews in accordance with ZivaDoc`s review policies.
Which devices can I use to access ZivaDoc?
ZivaDoc is accessible through modern web browsers on desktop computers, tablets, and smartphones.
Is my personal information encrypted?
ZivaDoc uses industry-standard security measures to help protect personal information during transmission and storage.
Does booking through ZivaDoc guarantee treatment?
No.
Booking an appointment through ZivaDoc does not guarantee treatment, diagnosis, or any specific medical outcome. Healthcare decisions remain solely between the patient and the healthcare provider.
Does ZivaDoc provide emergency medical services?
No.
ZivaDoc is not an emergency medical service. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately.
How do I book an appointment?
Booking an appointment on ZivaDoc is quick and easy.
1. Search for a provider by specialty, procedure, provider name, ZIP code, or accepted insurance.
2. Browse available appointment times.
3. Select a convenient date and time.
4. Sign in or create a free ZivaDoc account.
5. Confirm your appointment request.
Once your appointment is confirmed, you will receive a confirmation notification with your appointment details.
Can I cancel or reschedule my appointment?
Yes.
You can cancel or reschedule your appointment through your ZivaDoc account, subject to the cancellation and rescheduling policies of your healthcare provider.
We recommend making changes as early as possible to allow the provider to offer the appointment to another patient.
What happens after I book an appointment?
After your appointment request is confirmed, ZivaDoc will send you a confirmation notification containing:
- Provider information
- Practice location
- Appointment date and time
- Appointment details
- Any additional instructions provided by the healthcare provider
You may also receive reminder notifications before your appointment.
Will I receive appointment reminders?
Yes.
ZivaDoc may send appointment reminders by email, SMS, or other supported communication methods to help you remember your upcoming appointment.
Reminder availability may vary depending on your notification preferences and the provider.
Can I book same-day appointments?
Yes.
Many providers offer same-day appointments when availability exists.
Simply search for providers in your area and view available appointment times.
Are last-minute appointments available?
Yes.
ZivaDoc specializes in helping patients find available appointments created by cancellations, schedule changes, or newly opened time slots.
Availability depends on participating providers.
How are healthcare providers verified?
All providers listed on ZivaDoc must complete our verification process before their profiles become active.
The verification process may include reviewing:
- Professional licenses
- Practice information
- Contact details
- Other required credentials
Only approved providers can accept appointments through ZivaDoc.
Does ZivaDoc accept insurance?
ZivaDoc does not provide insurance services.
However, many providers list the insurance plans they accept, allowing patients to search and filter providers based on their insurance coverage.
Patients are encouraged to verify insurance eligibility directly with the provider before their appointment.
What should I do if I forgot my password?
If you cannot access your account, select Forgot Password on the login page.
Follow the instructions sent to your registered email address to securely reset your password.
Can I delete my ZivaDoc account?
Yes.
You may request deletion of your ZivaDoc account through your account settings or by contacting ZivaDoc Support.
Some information may be retained as required by applicable laws, regulations, or our Privacy Policy.
How do I contact ZivaDoc Support?
If you need assistance with your account, appointments, or technical issues, you can contact the ZivaDoc Support team through the Contact Us page on our website.
Our support team is available to help answer questions related to the ZivaDoc platform.
Does ZivaDoc provide emergency medical services?
No.
ZivaDoc is an online appointment scheduling platform and does not provide emergency medical services.
If you are experiencing a medical emergency, call 911 immediately or visit the nearest emergency department.
Does booking through ZivaDoc guarantee treatment?
No.
Booking an appointment through ZivaDoc does not guarantee treatment, diagnosis, or any specific medical outcome.
All medical decisions, diagnoses, and treatments are the sole responsibility of the healthcare provider.
Can providers set their own appointment prices?
Yes.
Healthcare providers determine their own appointment pricing for services offered through ZivaDoc, subject to applicable laws and ZivaDoc policies.
Pricing, accepted insurance plans, and payment options are displayed on the provider`s profile whenever available.
Can organizations manage multiple providers and practice locations?
Yes.
Organization accounts allow healthcare groups to manage multiple providers, specialties, and locations from a single centralized dashboard.
Organizations can:
- Manage multiple practice locations
- Add and manage providers
- Update provider schedules
- Manage appointment availability
- Access organization-level reporting and administrative features
How do providers receive appointment requests?
When a patient books or requests an appointment, the provider or authorized practice staff receives a notification through their ZivaDoc dashboard and, where applicable, by email or other supported communication methods.
Providers can review appointment details and manage their schedules accordingly.
Can providers control their availability?
Yes.
Providers have full control over their appointment schedules and can:
- Add available appointment slots
- Block unavailable times
- Update office hours
- Manage cancellations
- Modify appointment availability at any time
What specialties are available on ZivaDoc?
ZivaDoc supports a wide range of licensed healthcare specialties, including primary care, dental, behavioral health, medical specialists, and other qualified healthcare professionals.
Available specialties may vary by location.
Is my personal information secure?
Yes.
ZivaDoc uses industry-standard security measures designed to protect your personal information.
We are committed to safeguarding patient and provider data and do not sell personal information to third parties.
Can I search for providers without creating an account?
Yes.
You can search for healthcare providers, view profiles, compare services, and browse available appointment times without creating an account.
A free ZivaDoc account is required only when you are ready to book or manage appointments.
Key Benefits of ZivaDoc
For Patients
- Free online appointment booking
- Search by specialty, procedure, ZIP code, or insurance
- Compare providers before booking
- Find available and last-minute appointments
- Book appointments anytime, anywhere
For Practices
- Fill unused appointment slots
- Increase provider utilization
- Attract new patients
- Reduce dependence on insurance
- No monthly subscription fees
For Organizations
- Manage multiple locations
- Support multiple specialties
- Centralized provider management
- Single organizational dashboard
- Scalable appointment management