Why should I list my practice on ZivaDoc?
Listing your practice on ZivaDoc helps you reach more patients who are actively searching for healthcare providers in your area.
By joining ZivaDoc, you can:
- Attract new patients online
- Fill last-minute appointment openings
- Reduce gaps in your schedule
- Increase your practice`s online visibility
- Set your own appointment pricing (where applicable)
- Grow your practice with less reliance on insurance referrals
Why can`t I log in even though I already created a provider account?
If you`re unable to log in, it may be due to one of the following reasons:
- Your email address or password is incorrect.
- Your provider account has not yet been verified or approved.
- Your account may have been temporarily suspended.
- You may need to reset your password.
If the issue continues, use the Forgot Password option or contact the ZivaDoc Provider Support team for assistance.
How can I get more patients through ZivaDoc?
To maximize patient bookings:
- Complete your provider profile with accurate information.
- Add your specialties, procedures, and accepted insurance plans.
- Upload a professional profile photo.
- Keep your appointment availability up to date.
- Respond promptly to appointment requests.
- Encourage satisfied patients to leave reviews.
A complete and active profile improves your visibility in patient search results.
How do I manage my procedures list?
You can manage your procedures from your Provider Dashboard.
Simply:
1. Sign in to your provider account.
2. Navigate to Procedures.
3. Add new procedures.
4. Edit existing procedures.
5. Remove procedures you no longer offer.
6. Update pricing whenever needed.
Keeping your procedures current helps patients find the services you provide.
How do I manage my accepted insurance plans?
To update your accepted insurance list:
1. Log in to your provider account.
2. Go to Insurance.
3. Add the insurance plans you accept.
4. Remove plans you no longer participate in.
5. Save your changes.
Maintaining an accurate insurance list helps eligible patients find your practice.
How do I manage my appointment time slots?
You can create and manage your availability from the Schedule section.
You can:
- Add available appointment times
- Edit existing time slots
- Remove unavailable slots
- Block personal time
- Update your schedule whenever needed
Keeping your schedule current helps prevent booking conflicts.
What are recurring time slots, and how do I manage them?
Recurring time slots allow you to automatically repeat your availability on a regular schedule.
For example:
- Every Monday from 9:00 AM to 12:00 PM
- Every weekday from 2:00 PM to 5:00 PM
Recurring schedules reduce manual updates while keeping your calendar consistent.
How do I confirm an appointment?
When a patient books an appointment:
1. Review the appointment details.
2. Confirm the appointment if the requested time is available.
3. The patient will receive a confirmation notification.
Prompt confirmations improve the patient experience.
How do I cancel an appointment?
If you need to cancel an appointment:
1. Open the appointment details.
2. Select Cancel Appointment.
3. Choose a cancellation reason if required.
4. Confirm the cancellation.
The patient will be notified automatically.
How do I reschedule an appointment?
To change an existing appointment:
1. Open the appointment.
2. Select Reschedule.
3. Choose a new available date and time.
4. Save the changes.
The patient will receive the updated appointment information.
What is a Need Appointment request, and what should I do?
A Need Appointment request is submitted by a patient who needs care but has not selected a specific appointment time.
As a provider, you can:
- Review the patient`s request.
- Offer available appointment times.
- Contact the patient if additional information is needed.
- Confirm an appointment once a suitable time is agreed upon.
What is a Request Appointment and what should I do?
A Request Appointment is a patient`s request for a specific date and time.
You can:
- Approve the requested appointment.
- Suggest an alternative time if the requested slot is unavailable.
- Decline the request if necessary.
Patients are notified of your decision automatically.
How do I receive my payments?
Payments are processed according to your payment settings and the services provided through ZivaDoc.
You can:
- View payment history
- Track completed transactions
- Monitor pending payments
- Review payment status from your dashboard
Payment schedules may vary depending on your practice`s payment configuration.
How can I track my practice`s performance on ZivaDoc?
Your Provider Dashboard includes reports that help you monitor your activity
including:
- Total appointments
- Completed appointments
- Cancellations
- New patient bookings
- Patient inquiries
- Profile views
- Revenue reports (if enabled)
These insights help you evaluate and improve your practice`s performance.
Can I update my profile information?
Yes.
You can update your profile at any time.
Editable information includes:
- Practice information
- Contact details
- Office address
- Biography
- Education
- Experience
- Specialties
- Languages spoken
- Office hours
- Profile photo
Keeping your profile current helps patients make informed decisions.
Why should I save my digital signature in my profile?
Your digital signature can be used to streamline administrative tasks
such as:
- Signing patient documents
- Authorizing records
- Completing digital forms
- Supporting electronic workflows
This helps save time and improves operational efficiency.
Why should I provide additional profile information?
A detailed provider profile builds trust with prospective patients.
Additional information such as:
- Professional biography
- Education
- Certifications
- Clinical experience
- Awards
- Languages spoken
- Professional memberships
helps patients better understand your qualifications and increases your profile`s visibility.
What are Health Records, and how do they help?
Health Records allow providers to securely maintain and review patient medical information.
Depending on your practice`s workflow, health records may include:
- Medical history
- Diagnoses
- Procedures
- Treatment notes
- Prescriptions
- Uploaded documents
Access to organized health records supports better continuity of care.
What are Referral Networks, and how do they work?
Referral Networks enable providers to collaborate with other healthcare professionals.
You can:
- Refer patients to specialists.
- Receive referrals from other providers.
- Coordinate patient care more efficiently.
- Build stronger professional relationships.
This helps ensure patients receive the appropriate care when specialized treatment is needed.
How can I view patient reviews and feedback?
Patients may leave reviews after completed appointments.
You can:
- View ratings
- Read patient feedback
- Monitor your overall reputation
- Use feedback to improve patient experience
Positive reviews also help increase patient confidence in your practice.
Can I change my password?
Yes.
To change your password:
1. Log in to your provider account.
2. Go to Profile or Account Settings.
3. Select Change Password.
4. Enter your current password.
5. Enter and confirm your new password.
6. Save your changes.
For security, choose a strong password that includes uppercase and lowercase letters, numbers, and special characters.
How do I register as a provider on ZivaDoc?
To register as a provider:
1. Select Provider Sign Up on the ZivaDoc website.
2. Enter your practice and contact information.
3. Verify your email address.
4. Complete your provider profile.
5. Submit the required verification information.
6. Once your account is approved, you can begin managing your appointments and accepting patients.
How long does provider account verification take?
Verification times may vary depending on the information submitted. If additional documentation is required, the verification process may take longer.
You will receive an email notification once your account has been approved.
What documents are required for provider verification?
Depending on your provider type, you may be asked to provide:
- Professional license information
- Government-issued identification
- Practice or organization details
- National Provider Identifier (NPI), if applicable
- Other documents required to verify your credentials
Providing complete and accurate information helps speed up the verification process.
How do I update my office hours?
To update your office hours:
1. Log in to your Provider Dashboard.
2. Go to Practice Settings.
3. Select Office Hours.
4. Update your business hours.
5. Save your changes.
Keeping your office hours current helps patients book appointments during your available times.
How do I add multiple practice locations?
If your account supports multiple locations:
1. Open Practice Settings.
2. Select Locations.
3. Add a new practice location.
4. Enter the location details.
5. Save your changes.
You can manage appointment availability separately for each location.
Can I temporarily stop accepting appointments?
Yes.
If you need to pause online bookings:
- Disable appointment availability.
- Remove available time slots.
- Block your calendar for specific dates.
- Resume scheduling whenever you are ready.
This allows you to manage vacations, holidays, or temporary office closures.
How do I block time on my schedule?
To block unavailable time:
1. Open your calendar.
2. Select the date and time you want to block.
3. Mark the time as unavailable.
4. Save your changes.
Patients will not be able to book appointments during blocked periods.
Can I edit an appointment after it has been confirmed?
Yes.
You can update appointment details such as:
- Date
- Time
- Provider
- Location
- Appointment notes
If changes affect the patient, they will receive an updated appointment notification.
What happens if a patient cancels an appointment?
When a patient cancels:
- The appointment status is updated automatically.
- The time slot becomes available for future bookings.
- You can review the cancellation details from your dashboard.
What should I do if a patient does not show up?
If a patient misses an appointment:
1. Open the appointment.
2. Mark the appointment as No Show.
3. Add internal notes if needed.
Maintaining accurate appointment records helps with scheduling and reporting.
How do I view today`s appointments?
Your dashboard displays your daily appointment schedule.
You can view:
- Upcoming appointments
- Patient names
- Appointment times
- Appointment status
- Provider and location details
How do I search for a patient?
Use the patient search feature to find patients by: Name, Phone number
Yes.
Email address
Appointment history
This allows you to quickly access patient information and appointments.
Can I view a patient`s appointment history?
Yes.
From the patient`s profile, you can review:
- Previous appointments
- Upcoming appointments
- Appointment status
- Notes and visit history (if available)
Can I add notes to an appointment?
Providers can add internal notes before, during, or after an appointment.
These notes help document important information and improve continuity of care.
How do I receive appointment notifications?
ZivaDoc can notify providers about:
- New appointments
- Appointment requests
- Appointment confirmations
- Cancellations
- Rescheduled appointments
Notification methods may include email, SMS, or in-dashboard alerts, depending on your account settings.
Can I manage appointments from my mobile device?
Yes.
Providers can access their ZivaDoc account from a supported mobile browser or application (if available) to manage appointments and schedules while away from the office.
How do I improve my visibility in patient search results?
To improve your profile`s visibility:
- Complete your provider profile.
- Add professional photos.
- Keep your schedule updated.
- List all available procedures.
- Maintain accurate insurance information.
- Respond promptly to appointment requests.
- Collect positive patient reviews.
A complete and active profile is more likely to appear in relevant patient searches.
Can I update my specialties?
Yes.
To update your specialties:
1. Log in to your Provider Dashboard.
2. Go to Profile.
3. Edit your specialties.
4. Save your changes.
Accurate specialties help patients find the right provider for their needs.
How do I manage my profile photos?
You can upload or replace:
- Profile photo
- Practice logo
- Office photos
- Facility images
High-quality photos help patients become familiar with your practice before their visit.
How do I deactivate my provider account?
If you no longer wish to use ZivaDoc, contact the ZivaDoc Provider Support team to request account deactivation.
Depending on your account status, pending appointments may need to be resolved before the account can be closed.
Is patient information secure on ZivaDoc?
Yes.
ZivaDoc is designed to protect provider and patient information using industry-standard security practices. Providers should also follow all applicable privacy and healthcare regulations when accessing, sharing, or managing patient information.
How do I contact ZivaDoc Provider Support?
If you need assistance with your provider account, appointments, payments, or technical issues, contact the ZivaDoc Provider Support team through the support options available in your Provider Dashboard or on the ZivaDoc website.
How do I verify my email address?
After creating your provider account, ZivaDoc sends a verification email to your registered email address. Click the verification link in the email to activate your account.
If you do not receive the email, check your spam or junk folder, or request a new verification email from the login page.
How do I change my registered email address?
To update your registered email address:
1. Log in to your Provider Dashboard.
2. Go to Profile Settings.
3. Update your email address.
4. Verify the new email address if prompted.
5. Save your changes.
Your new email address will be used for future communications and login.
Can I change my practice name?
Yes. You can update your practice or organization name from your profile settings.
If the change requires verification, ZivaDoc may review the update before it is published.
How do I update my contact information?
You can update your contact details at any time, including:
- Phone number
- Email address
- Practice address
- Website
- Emergency contact information
Keeping your contact information current ensures patients can reach your practice when needed.
How do appointment reminders work?
ZivaDoc automatically sends appointment reminders to patients before their scheduled visits, helping reduce missed appointments and improve attendance.
Can I send additional reminders to patients?
Yes.
Depending on your account features, you may send additional appointment reminders or follow-up notifications directly from your Provider Dashboard.
How do I print my daily appointment schedule?
To print your schedule:
1. Open your appointment calendar.
2. Select the desired date.
3. Choose Print Schedule.
4. Print or save the schedule as needed.
Can I export my appointment list?
Yes.
You can export your appointments for reporting or administrative purposes, subject to your account permissions.
How do I filter appointments?
You can filter appointments by:
- Date
- Provider
- Practice location
- Appointment status
- Patient name
- Procedure
Filtering helps you quickly find specific appointments.
What appointment statuses are available?
Appointments may have one of the following statuses:
- Pending
- Requested
- Confirmed
- Completed
- Cancelled
- Rescheduled
- No Show
These statuses help you track the progress of each appointment.