Help | Ziva Doctors in California

Creating a ZivaDoc patient account gives you access to convenient online healthcare services
including:

Find and book available appointments with healthcare providers.
Search for appointments by procedure, ZIP code, insurance, price, or patient reviews.
Compare providers based on availability, location, ratings, and pricing.
Request appointments with your preferred healthcare providers.
Securely maintain your personal health history.
Record your medical conditions and request a second opinion when needed.
Book appointments for your family members from a single account.
Share your healthcare experience by posting reviews and ratings after your visit.

After creating your account, you must verify your email address before you can sign in.
A verification email is automatically sent to your registered email address. Simply click the verification link to activate your account. Once your account has been verified, you can log in using your registered email address and password.

There are two ways to sign in
Option 1:
1. Visit the ZivaDoc website.
2. Select Log In.
3. Enter your registered email address and password.
4. Click Sign In.
Option 2:
1. Search for a healthcare provider.
2. Select an available appointment time or request an appointment.
3. Choose Existing Patient.
4. Enter your registered email address and password.
5. Click Book Now.

If you`ve forgotten your password:
1. Click Forgot Password on the Sign In page.
2. Enter your registered email address.
3. Click Get Password.
You will receive an email with instructions to access your account.

Use the Find a Doctor search tool to search by:

Procedure or specialty
ZIP code
Insurance plan

You can compare providers based on:

Appointment availability
Distance
Price
Patient reviews and ratings

This helps you choose the provider that best meets your healthcare needs.

If you`re unsure which procedure applies to your condition, schedule a New Patient Consultation.
During your visit, the healthcare provider will evaluate your condition and determine the appropriate treatment. If necessary, they may recommend a different procedure or add additional services based on your diagnosis.

No.
All appointments must be booked through the ZivaDoc website.

To find a healthcare provider:
1. Visit the ZivaDoc website.
2. Select Find a Doctor.
3. Search by:

Procedure
ZIP code
Insurance

4. Refine your search using filters such as:

Price
Distance
Patient Rating

5. Select your preferred provider and available appointment time.

1. Search for a provider using Find a Doctor.
2. Filter results based on your preferences.
3. Select a provider.
4. Choose an available appointment time.
5. Confirm your booking.
Your appointment will be confirmed immediately if the selected time is available.

After your appointment is successfully booked:

You will receive a confirmation email.
The appointment will appear in your My Appointments section.
Visit the provider`s office at your scheduled time.
After your appointment, you may be asked to submit a review and electronically authorize completion of your visit.

A follow-up appointment is scheduled when your treatment requires additional visits or ongoing care.
If your healthcare provider recommends further treatment:

The provider will schedule the next available appointment.
You`ll receive an email notification.
The appointment will also appear in your Follow-Up Appointments list.
Once you confirm the appointment, it will be booked like any other appointment.

When searching for providers, you can filter results by your insurance plan.
You can also view each provider`s profile to see the list of insurance plans they accept.

No.
Once an appointment has been confirmed, it cannot be canceled or rescheduled through ZivaDoc.

Once your appointment is confirmed:

You`ll receive a confirmation email.
The appointment will appear in your My Appointments section.

After your appointment has been confirmed:

The provider`s phone number will be available in your appointment details.
It will also be included in your appointment confirmation email.

Although uncommon, a provider may need to cancel or reschedule your appointment.
If this happens:

You`ll receive an email notification.
If the appointment is rescheduled, you`ll be asked to confirm the new appointment time.
If the appointment is canceled, the notification will include the reason for cancellation whenever available.

Yes.
Before your appointment, you can securely complete:

Health history
Insurance information
Required office forms
Provider-specific policies

Completing these forms in advance helps reduce check-in time at your appointment.

Maintaining your health history in ZivaDoc allows your healthcare provider to review important medical information before your visit.
This helps providers better understand your medical background, symptoms, and treatment needs, resulting in more efficient and personalized care.

To book an appointment for someone else:
1. Add your family member to your account.
2. Search for a healthcare provider.
3. Select an appointment time.
4. Choose Book for Someone Else.
5. Select the appropriate family member.
6. Confirm the appointment.

You can access your healthcare history from your account.

My Doctors displays providers you`ve previously visited.
My Appointments includes your current, upcoming, and past appointments.

To update your profile:
1. Sign in to your ZivaDoc account.
2. Go to Settings.
3. Select My Profile.
4. Update your personal information.
5. Click Update to save your changes.

ZivaDoc patient reviews are written by verified patients who have completed appointments through the platform.
Patients can share their experiences regarding:

Quality of care
Provider professionalism
Office environment
Overall satisfaction

These reviews help other patients make informed healthcare decisions.

Only patients who have completed an appointment are eligible to leave a review.
After your visit:
1. Open your completed appointment.
2. Submit your rating and review.
3. Complete the required authorization.
Once submitted, your review may be published to help other patients choose the right healthcare provider.

Yes.
A ZivaDoc patient account is required to book appointments, manage your bookings, maintain your health history, and receive appointment notifications.

Yes.
Creating a patient account on ZivaDoc is completely free. You only pay the healthcare provider for your scheduled appointment or treatment, according to the provider`s pricing and payment policy.

Yes.
Sign in to your account, go to Settings > My Profile, update your email address, and verify the new email if required.

Yes.
You can update your phone number from Settings > My Profile after signing in.

If you wish to permanently delete your account, contact ZivaDoc Customer Support. Account deletion may permanently remove your appointments, health history, and other account information.

Appointment availability depends on each healthcare provider`s schedule. Some providers offer same-day appointments, while others may have appointments available several weeks in advance.

Yes.
If a provider has available appointment slots for the current day, you can book a same-day appointment.

Please bring:
A valid photo ID
Your insurance card (if applicable)
Any previous medical records or reports
Current medications (or a list of medications)
Any referral documents, if required

Please arrive 10–15 minutes before your scheduled appointment to complete any remaining paperwork and check in with the provider.

Late arrival policies vary by provider. If you expect to be late, contact the provider`s office as soon as possible. Your appointment may need to be rescheduled depending on the provider`s policy.

Missed appointments may be subject to the provider`s cancellation or no-show policy. Please contact the provider if you cannot attend your appointment.

No.
ZivaDoc does not charge patients a booking fee unless specifically stated. Any consultation or treatment fees are determined by the healthcare provider.

Payment policies vary by provider. Some providers collect payment during booking, while others collect payment at the office during your visit.

Yes.
Many providers accept self-pay patients. You can search for providers that offer appointments without insurance.

When available, consultation fees and procedure prices are displayed on the provider`s profile before you book your appointment.

Yes.
ZivaDoc takes reasonable measures to protect your personal and health information and stores your data securely in accordance with applicable privacy and security requirements.

Yes. You can update your health history, allergies, medications, and other medical information at any time from your patient account.

Yes.
If the provider supports document uploads, you can upload relevant medical records, prescriptions, X-rays, or laboratory reports before your appointment.

Yes.
ZivaDoc may send appointment reminders and important updates through email before your scheduled appointment.

You`ll receive an email notification whenever your appointment is confirmed, rescheduled, canceled, or updated by the provider.

Depending on ZivaDoc`s review policy, you may be able to edit your review within a limited period after submission. Once published, additional changes may require contacting customer support.

Only verified patients who completed an appointment through ZivaDoc can submit reviews. This helps ensure reviews are authentic and trustworthy.

Yes.
You can add eligible family members to your account and manage their appointments from your patient dashboard.

Yes.
If appointment times are available, you can schedule appointments for multiple family members on the same day.

Yes.
Provider profiles display verified patient ratings and reviews to help you make an informed decision.

Yes.
Every provider profile includes the practice address, map location, and other office information.

If the provider allows patient inquiries, their office contact information will be available on their profile or after your appointment is confirmed.

ZivaDoc works with the latest versions of major web browsers, including Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari.

Yes.
ZivaDoc is designed to work on smartphones, tablets, and desktop computers using a compatible web browser.

If you encounter technical issues, try refreshing the page, clearing your browser cache, or using a different browser. If the issue persists, contact ZivaDoc Customer Support for assistance.

No.
ZivaDoc is intended only for scheduling healthcare appointments. If you are experiencing a medical emergency, call your local emergency services or go to the nearest emergency department immediately.

If a provider offers telehealth services, available virtual appointments will be displayed during the booking process.

Your personal health information is only accessible to you and the healthcare providers involved in your care, in accordance with applicable privacy regulations and ZivaDoc`s Privacy Policy.