Can I manage multiple providers under one organization?
Yes.
Organizations can manage multiple providers from a single account, allowing each provider to maintain their own schedule, specialties, and appointment availability.
How do I add another provider to my organization?
To add a provider:
1. Log in as an organization administrator.
2. Navigate to Providers.
3. Select Add Provider.
4. Enter the provider`s information.
5. Assign the appropriate permissions.
6. Save your changes.
Can I assign appointments to another provider?
Yes.
If another provider is available, you can reassign an appointment within your organization.
Patients will receive updated appointment information if applicable.
How do I manage provider schedules?
Each provider can have an individual appointment schedule.
Administrators can:
- Create schedules
- Update availability
- Block time
- Manage recurring schedules
- Assign appointments
How do I manage clinic holidays?
You can add holidays by:
1. Opening your calendar settings.
2. Selecting Clinic Holidays.
3. Choosing the holiday dates.
4. Saving the schedule.
Patients will not be able to book appointments during those dates.
How do I reopen a cancelled appointment slot?
When an appointment is cancelled, the time slot can automatically become available for new bookings, depending on your scheduling settings.
You may also manually reopen the slot if needed.
What is a waitlist, and how does it work?
A waitlist allows patients to express interest in earlier appointments if they become available due to cancellations or schedule changes.
Providers can review waitlisted patients and offer newly available appointment times.
How do I view appointment statistics?
Your dashboard provides appointment reports, including:
- Total appointments
- Completed appointments
- Cancelled appointments
- No-show appointments
- Upcoming appointments
These reports help you monitor scheduling performance.
How do I track new patient bookings?
The Provider Dashboard displays the number of new patients who booked appointments through ZivaDoc.
This helps measure your practice`s growth and patient acquisition.
Can I monitor appointment trends?
Yes
Depending on your account features, analytics may include:
- Booking trends
- Peak appointment times
- Popular procedures
- Patient retention
- Provider performance
How do I manage patient referrals?
If your practice participates in referrals, you can:
- Send referrals to other providers.
- Receive incoming referrals.
- Track referral status.
- Coordinate patient care.
Can I upload patient documents?
Yes.
Depending on your permissions, you can securely upload documents such as:
- Referral letters
- Clinical notes
- Medical reports
- Consent forms
Can patients upload documents before their appointment?
Yes.
Patients may upload documents, medical records, or images before their appointment, allowing providers to review them in advance.
How do I update my payment information?
To update your payment details:
1. Log in to your Provider Dashboard.
2. Go to Payment Settings.
3. Update your payment information.
4. Save your changes.
Accurate payment information helps ensure timely payment processing.
Can I view my payment history?
Yes.
Your dashboard provides a detailed payment history, including completed payments, pending payments, and transaction records.
How do I download payment reports?
You can download payment reports from the Payments section for accounting, reconciliation, or financial reporting purposes.
Can I customize my notification preferences?
Yes.
You can choose which notifications you receive, such as:
- New appointments
- Appointment requests
- Cancellations
- Payment updates
- System announcements
Notification preferences can be updated from your account settings.
How do I know when a patient books an appointment?
When a patient books an appointment, ZivaDoc sends a notification based on your selected notification preferences, such as email or in-dashboard alerts.
How do I report a technical issue?
If you experience a technical issue:
1. Contact ZivaDoc Provider Support.
2. Provide a detailed description of the issue.
3. Include screenshots if available.
4. Share the steps that led to the issue.
This information helps the support team resolve your issue more quickly.
What should I do if my dashboard is not loading?
If your dashboard does not load:
- Refresh the page.
- Clear your browser`s cache and cookies.
- Try a different supported browser.
- Check your internet connection.
- Contact Provider Support if the issue persists.
Which web browsers are supported?
For the best experience, use the latest version of a modern web browser such as:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Apple Safari
Keeping your browser updated ensures optimal performance and security.
How can I keep my provider account secure?
To help protect your account:
- Use a strong, unique password.
- Change your password periodically.
- Never share your login credentials.
- Log out after using shared or public devices.
- Keep your contact information up to date.
What should I do if I suspect unauthorized access to my account?
If you believe your account has been accessed without your permission:
1. Change your password immediately.
2. Review recent account activity.
3. Contact ZivaDoc Provider Support.
4. Report any suspicious activity.
Prompt action helps protect your account and patient information.